Troubleshooting

Kiosk Not Scanning QR Codes

Common Causes Screen Brightness The most common issue. Ensure the visitor's phone screen brightness is at maximum. Low brightness makes QR codes unreadable. Camera Access 1. Go to iPad Settings → Privacy → Camera 2. Ensure KyberAccess Kiosk has camera permission enabled Lighting - Avoid direct sunlight on the kiosk screen (causes glare) - Ensure adequate ambient lighting (too dark = poor scan) - Consider an anti-glare screen protector QR Code Quality - Cracked or scratched phone screens can distort QR codes - Printed QR codes must be at least 2cm x 2cm - Ensure the QR code is not partially covered App Update Ensure the KyberAccess Kiosk app is updated to the latest version from the App Store. Still Not Working? 1. Force-quit the app (swipe up from bottom, swipe app away) 2. Reopen the app 3. If the issue persists, restart the iPad 4. Contact support at support@kyberaccess.com

Badge Printer Not Working

Checklist 1. Check Connection - Ensure the printer is powered on - Verify WiFi connection (printer and iPad must be on the same network) - Try printing a test page from the printer's built-in menu 2. Check Labels - Ensure labels are loaded correctly (shiny side up for Brother) - Check that the correct label size is selected in KyberAccess settings - Remove any jammed labels 3. Re-Add Printer 1. Go to Settings → Hardware → Badge Printers 2. Remove the existing printer 3. Click Add Printer and re-enter the IP address 4. Print a test badge 4. Network Issues - The printer and kiosk iPad must be on the same VLAN/subnet - Some enterprise networks block mDNS/Bonjour — use IP address instead of hostname - Check that port 9100 (raw printing) is not blocked by your firewall 5. Restart Power cycle the printer and restart the KyberAccess Kiosk app.