Home Troubleshooting Badge Printer Not Working

Badge Printer Not Working

Last updated on Apr 25, 2026

Checklist

1. Check Connection

  • Ensure the printer is powered on
  • Verify WiFi connection (printer and iPad must be on the same network)
  • Try printing a test page from the printer's built-in menu

2. Check Labels

  • Ensure labels are loaded correctly (shiny side up for Brother)
  • Check that the correct label size is selected in KyberAccess settings
  • Remove any jammed labels

3. Re-Add Printer

  1. Go to Settings → Hardware → Badge Printers
  2. Remove the existing printer
  3. Click Add Printer and re-enter the IP address
  4. Print a test badge

4. Network Issues

  • The printer and kiosk iPad must be on the same VLAN/subnet
  • Some enterprise networks block mDNS/Bonjour — use IP address instead of hostname
  • Check that port 9100 (raw printing) is not blocked by your firewall

5. Restart

Power cycle the printer and restart the KyberAccess Kiosk app.