Common Causes
Screen Brightness
The most common issue. Ensure the visitor's phone screen brightness is at maximum. Low brightness makes QR codes unreadable.
Camera Access
- Go to iPad Settings → Privacy → Camera
- Ensure KyberAccess Kiosk has camera permission enabled
Lighting
- Avoid direct sunlight on the kiosk screen (causes glare)
- Ensure adequate ambient lighting (too dark = poor scan)
- Consider an anti-glare screen protector
QR Code Quality
- Cracked or scratched phone screens can distort QR codes
- Printed QR codes must be at least 2cm x 2cm
- Ensure the QR code is not partially covered
App Update
Ensure the KyberAccess Kiosk app is updated to the latest version from the App Store.
Still Not Working?
- Force-quit the app (swipe up from bottom, swipe app away)
- Reopen the app
- If the issue persists, restart the iPad
- Contact support at support@kyberaccess.com