System Requirements

KyberAccess is a cloud-based visitor management platform that runs entirely in your web browser — no software installation required on your computer. However, to get the best experience and take full advantage of features like ID scanning, photo capture, badge printing, and kiosk mode, your hardware and network need to meet certain requirements. This guide covers everything you need to know.

Web Application (app.kyberaccess.com)

The KyberAccess web app is the primary interface for managing visitors, configuring settings, and viewing reports. It is accessible from any modern browser.

Supported Browsers

Recommended: Google Chrome (latest) delivers the best performance for camera-based features like ID scanning and selfie capture.

Not Supported: Internet Explorer is not supported. Legacy versions of Edge (pre-Chromium) are also unsupported.

Operating Systems

Since KyberAccess runs in the browser, it works on any operating system that supports a modern browser:

• Windows 10 or later
• macOS 12 (Monterey) or later
• Linux — any modern distribution with a supported browser
• ChromeOS — fully supported

Hardware Minimums

For smooth day-to-day operation at a front desk workstation:

• Processor: Dual-core 1.5 GHz or faster
• RAM: 4 GB minimum (8 GB recommended)
• Display: 1280 × 720 resolution or higher
• Internet: Broadband connection (5 Mbps download / 2 Mbps upload minimum)

Tip: If your workstation will be running the camera for continuous ID scanning and selfie capture, aim for 8 GB of RAM and a quad-core processor for the best experience.

Camera & ID Scanning

KyberAccess uses your device's camera for two core functions: ID scanning (capturing the barcode on government-issued IDs) and selfie/photo capture (for badges and photo matching).

Built-In Cameras

Most modern laptops and tablets include cameras that work well with KyberAccess. Requirements:

• Resolution: 720p (HD) minimum for selfie capture; 1080p or higher recommended for ID scanning
• Autofocus: Required for reliable barcode reading on IDs
• Browser Permissions: Camera access must be allowed in your browser settings

External USB Cameras (Recommended for Front Desk)

For dedicated front-desk workstations, an external USB camera provides better results:

• Recommended Resolution: 4K (3840 × 2160) for optimal AAMVA barcode parsing
• Autofocus with Macro Mode: Ensures the camera can focus on close-up barcode details
• Wide-angle lens: Helpful for selfie capture, especially in kiosk setups
• Mounting: A gooseneck or adjustable-arm mount positioned 6–10 inches from the ID scanning area gives the best barcode read rates

Note: KyberAccess supports AAMVA-standard barcodes found on US and Canadian driver's licenses. The higher the camera resolution, the faster and more accurate the barcode parsing.

Camera Permissions

When using the camera for the first time, your browser will prompt you to allow camera access:

1. Click Allow when the browser permission dialog appears.
2. If you accidentally denied access, go to your browser settings:
   • Chrome: Settings → Privacy and Security → Site Settings → Camera → Allow for app.kyberaccess.com
   • Firefox: Settings → Privacy & Security → Permissions → Camera → Allow for app.kyberaccess.com
   • Safari: Safari → Settings → Websites → Camera → Allow for app.kyberaccess.com

Badge Printing

KyberAccess supports automatic badge printing upon visitor check-in. Badges include the visitor's name, photo, host, date/time, and a unique visitor ID.

Supported Printers

Label Sizes

• Dymo: 2-1/4" × 4" (59mm × 101mm) — standard visitor badge size
• Brother: 62mm continuous or 62mm × 100mm die-cut labels

Printer Setup

1. Install the printer's driver software on the workstation connected to KyberAccess.
2. In KyberAccess, navigate to Settings → Badge Printing.
3. Click + Add Printer and select your printer from the detected devices list.
4. Print a Test Badge to verify alignment and quality.
5. Customize the badge template if needed — you can add your company logo, adjust font sizes, and choose which fields to display.

Tip: Keep a backup roll of labels at every front desk. Running out mid-check-in is avoidable but surprisingly common.

Kiosk Mode

Kiosk mode turns a tablet or dedicated display into a self-service check-in station for visitors.

iPad Kiosk App

The KyberAccess Kiosk app is available on the Apple App Store.

• Device: iPad (7th generation or later)
• iPadOS: 16.0 or later
• Storage: 500 MB free space
• Camera: Front-facing camera required for selfie capture; rear camera used for ID scanning
• Network: Wi-Fi with minimum 5 Mbps download
• Guided Access: Enable Guided Access in iPad Settings → Accessibility to lock the device to the KyberAccess Kiosk app

Web Kiosk

If you do not have an iPad, KyberAccess also supports a web-based kiosk mode that runs in any browser:

1. Navigate to Settings → Kiosk in the admin dashboard.
2. Click + Add Kiosk and copy the generated kiosk URL.
3. Open the URL in a full-screen browser (press F11 on Windows/Linux or Ctrl + Cmd + F on macOS).
4. For a locked-down experience, use Chrome's Kiosk Mode:

   chrome --kiosk --app=https://app.kyberaccess.com/kiosk/YOUR_KIOSK_ID
   

Kiosk Hardware Recommendations

For a professional self-service station:

• Tablet Stand: Locking floor stand or counter mount (prevents theft)
• Screen Size: 10" minimum (12.9" iPad Pro recommended for the best visitor experience)
• Power: Always keep the device plugged in — kiosk mode uses the camera and screen continuously
• Lighting: Ensure adequate lighting for photo and ID capture

Network Requirements

KyberAccess is a cloud application. All data is transmitted securely over HTTPS.

Firewall & Proxy

Ensure the following domains are accessible from your network:

• app.kyberaccess.com — main application
• api.kyberaccess.com — API endpoints
• *.firebaseapp.com — authentication and real-time database
• *.googleapis.com — cloud services
• *.gstatic.com — static assets

Bandwidth

Offline Considerations

KyberAccess requires an active internet connection. If your network goes down:

• Visitors already checked in remain visible in the local browser cache.
• New check-ins will queue and sync automatically when connectivity is restored.
• Badge printing to USB-connected printers continues to work locally during brief outages.

Integrations

To connect KyberAccess with your existing tools, ensure you can access:

• Google Workspace — for calendar-based pre-registration and host directory sync
• Microsoft 365 — for Outlook calendar integration and Azure AD directory
• Slack — for real-time visitor arrival notifications in channels
• Access Control Systems — for automatic door/gate release upon check-in (requires compatible hardware and API access)

Integration setup is found under Settings → Integrations in your dashboard.

Troubleshooting

Need help assessing your setup? Contact our support team at support@kyberaccess.com — we can review your environment and recommend the ideal hardware configuration for your facility.