Quick Start Guide

Welcome to KyberAccess — an AI-powered visitor management platform designed to streamline how your organization tracks, screens, and manages every person who walks through your doors. This guide walks you through the essential steps to get your account configured and your first visitor checked in within minutes.

Step 1: Log In to Your Dashboard

1. Open your browser and navigate to app.kyberaccess.com.
2. Enter the email address and password provided in your welcome email.
3. If your organization uses Single Sign-On (SSO), click Sign in with SSO and authenticate through your identity provider.
4. On first login you will be prompted to set a new password and configure two-factor authentication (2FA). We strongly recommend enabling 2FA for all administrator accounts.

Once authenticated, you land on the Dashboard — your central command center showing real-time visitor counts, recent activity, and key metrics.

Step 2: Configure Your Location

Before checking anyone in, make sure your location profile is complete.

1. Navigate to Settings → Locations.
2. Click your location name (or + Add Location if starting fresh).
3. Fill in the required fields:
   • Location Name — e.g., "HQ Lobby," "Building 2 Reception"
   • Address — used for visitor notifications and badge printing
   • Time Zone — ensures accurate timestamps on all visitor logs
   • Contact Phone — displayed on visitor badges and notifications
4. Click Save Changes.

Tip: If you manage multiple buildings or campuses, create a separate location for each entry point. This gives you per-location analytics and independent visitor policies.

Step 3: Customize Your Visitor Flow

KyberAccess lets you tailor exactly what happens when a visitor arrives.

1. Go to Settings → Visitor Check-In.
2. Under Check-In Flow, toggle the steps you want to include:
   • ID Scanning — capture and parse government-issued IDs automatically
   • Photo Capture — take a selfie for badge printing and photo matching
   • NDA / Waiver Signing — present legal documents for digital signature
   • Health Screening — display a configurable health questionnaire
   • Background Screening — run the visitor against your watchlists
   • Badge Printing — automatically print a visitor badge on check-in
3. Drag and drop the steps to reorder them as needed.
4. Click Save Flow.

Note: Each step is optional. A minimal setup might only require a name and host notification, while a high-security facility may enable every step.

Step 4: Add Your Team

Your front-desk staff and hosts need accounts too.

1. Navigate to Settings → Team Members.
2. Click + Invite Member.
3. Enter the team member's email and select a role:
   • Admin — full access to settings, reports, and user management
   • Front Desk — can check visitors in and out, print badges, and view the visitor log
   • Host — receives visitor arrival notifications but cannot manage settings
4. Click Send Invitation.

The invitee receives an email with a link to create their account. For a detailed walkthrough, see the Inviting Team Members article.

Step 5: Check In Your First Visitor

Now for the fun part — let's check someone in.

Option A: Walk-In Visitor

1. From the Dashboard, click + Check In (or press the keyboard shortcut N).
2. Enter the visitor's First Name, Last Name, and Company (optional).
3. Select the Host they are visiting from the dropdown.
4. Complete any additional steps in your configured flow (ID scan, photo, NDA, etc.).
5. Click Complete Check-In.

The host receives an instant notification via email, push notification, or SMS (depending on their preferences), and the visitor appears in your Visitors list with a green "Checked In" badge.

Option B: Pre-Registered Visitor

If the visitor was pre-registered (see Pre-Registering Visitors), they already have a QR code in their email.

1. On the check-in screen, click the Scan QR button or use a connected QR reader.
2. The visitor's pre-filled information loads automatically.
3. Verify the details, complete any remaining flow steps, and click Complete Check-In.

Option C: Kiosk Mode

For self-service check-in, deploy an iPad or tablet running the KyberAccess Kiosk app.

1. Navigate to Settings → Kiosk.
2. Click + Add Kiosk and assign it to a location.
3. Open the KyberAccess Kiosk app on your iPad and enter the pairing code displayed on screen.
4. The kiosk is now live — visitors can check themselves in using the touchscreen.

Step 6: Monitor and Manage

With visitors flowing through your lobby, use these tools to stay in control:

• Visitors Page — view everyone currently on-site, filter by location, host, or date range
• Analytics — access 12+ report types including visitor volume trends, peak hours, average visit duration, and host activity
• Emergency Evacuation — in an emergency, click the Evacuate button on the Dashboard to activate evacuation mode, which provides a real-time headcount of everyone currently on-site
• Notifications — configure who gets notified and how under Settings → Notifications

Next Steps

You are up and running! Here are some recommended next steps to get the most out of KyberAccess:

• Set up ID Scanning — automate data capture from driver's licenses and passports (see Setting Up ID Scanning)
• Configure Watchlists — screen visitors against sex offender registries and custom watchlists (see Watchlist & Background Screening)
• Enable Pre-Registration — let hosts invite visitors ahead of time with automatic QR code emails (see Pre-Registering Visitors)
• Connect Integrations — sync with Google Workspace, Microsoft 365, or Slack under Settings → Integrations
• Deploy a Kiosk — offer self-service check-in for high-traffic lobbies

Troubleshooting

Need help? Reach out to our support team at support@kyberaccess.com or use the in-app chat widget on any page.