Overview
KyberAccess includes a comprehensive analytics and reporting suite that transforms your visitor data into actionable insights. With over 12 built-in report types, customizable filters, automated scheduling, and multiple export formats, you can track visitor trends, measure operational efficiency, ensure compliance, and make data-driven decisions about your facility's security and staffing.
This guide covers how to access analytics, each available report type, filtering and customization, and how to set up automated report delivery.
Accessing Analytics
- Log in to app.kyberaccess.com
- Click Analytics in the left sidebar
- The Analytics overview page loads with a summary dashboard
Note: The full analytics suite is available on Pro and Enterprise plans. Free plan users can access basic visitor logs but not the complete reporting and visualization features.
Analytics Overview Page
The overview page provides a high-level snapshot of your visitor operations:
- Total Visitors — over a selectable time period (today, this week, this month, or a custom range)
- Check-In Trend — a line chart showing visitor volume over time with daily or weekly granularity
- Visitor Type Breakdown — a pie chart showing the distribution by visitor type (Visitor, Contractor, Delivery, Interview, and any custom types)
- Peak Hours Heatmap — a grid showing your busiest times by day of week and hour
- Average Check-In Duration — how long the typical check-in takes from start to badge print
- New vs. Returning Visitors — the ratio of first-time to repeat visitors
Click any metric to drill down into the detailed underlying report.
Available Report Types
Visitor Log Report
The foundational report providing a complete, searchable record of every visitor interaction. Includes visitor name, company, host, visitor type, check-in and check-out timestamps, visit duration, check-in method (kiosk, manual, pre-registered, QR code), badge print status, and ID scan status. Filter by date range, location, visitor type, host, check-in method, or status. Essential for auditing, compliance reviews, and daily activity summaries.
Check-In Volume Report
Tracks the number of check-ins over time with flexible grouping by hour, day, week, or month. Visualize as a bar chart, line chart, or raw data table. Filter by location and visitor type. Use this report for staffing decisions, identifying seasonal trends, and capacity planning.
Peak Hours Report
Identifies your busiest times displayed as a heatmap grid with days of the week on one axis and hours of the day on the other. Data is based on historical averages to smooth out anomalies. Use this to schedule front desk coverage and optimize kiosk availability during high-traffic periods.
Host Activity Report
Shows which staff members receive the most visitors. Includes total visitor count, unique visitors, and average visits per week, ranked from highest to lowest. Filter by date range, location, and department. Useful for understanding who drives visitor traffic and planning meeting room resources.
Visitor Type Distribution Report
Breaks down your visitor population by type over time as a stacked bar chart. See how the mix of Visitors, Contractors, Deliveries, and other types changes week over week or month over month. Use this to adjust workflows and allocate resources for your dominant visitor types.
Average Visit Duration Report
Analyzes how long visitors stay on-site with average, median, minimum, and maximum duration statistics. Group by visitor type, host, location, or day of the week. Useful for identifying visitors who overstay their expected time and for setting appropriate badge expiration windows.
Returning Visitor Report
Tracks visitors who have visited more than once. Shows each returning visitor's total visit count, first visit date, most recent visit, and visit frequency. Sorted by frequency with the most frequent visitors at the top. Use for VIP recognition and identifying candidates for streamlined repeat check-in workflows.
Pre-Registration Report
Measures the effectiveness of your pre-registration program. Metrics include total pre-registrations, show rate (pre-registered vs. actually arrived), no-show rate, and average lead time between pre-registration and visit. Helps evaluate whether pre-registration is being adopted and used effectively.
Watchlist and Screening Report
Summarizes all security screening results including total screenings performed, matches found, match types (sex offender registry, custom watchlist, BOLO), actions taken (denied entry, approved with override), and estimated false positive rate. This report is restricted to Security and Administrator roles for privacy. Essential for security audits and compliance documentation.
Health Screening Report
Tracks health questionnaire results with total screenings completed, pass and fail rates, and the most common failure reasons. Filter by date range, location, and outcome. Useful for health compliance tracking and pandemic response documentation.
Delivery and Package Report
Tracks all deliveries and package activity including delivery timestamp, carrier name, recipient, and package status (received, picked up, or unclaimed). Metrics include total deliveries, average time to pickup, and count of unclaimed packages. Use for mailroom management and package accountability.
Evacuation and Emergency Report
Documents every emergency mode activation with date, time, emergency type, duration, total occupants on-site, number accounted for, number unaccounted, and time to achieve full accountability. Filter by date range, location, and emergency type. Critical for emergency preparedness audits, drill performance tracking, and regulatory compliance.
Using Filters
Every report supports a consistent set of filters:
- Open any report from Analytics > Reports
- The Filter Bar appears at the top of the report
- Available filters:
- Date Range — Preset ranges (Today, This Week, This Month, Last 30 Days, Last 90 Days, This Year) or a custom start and end date
- Location — One or more locations, or all locations
- Visitor Type — Specific visitor categories
- Host — Individual staff members
- Check-In Method — Kiosk, manual, pre-registered, or QR code
- Click Apply Filters to update the report
- Click Clear Filters to reset
Tip: Click Save Filter Preset to save frequently used filter combinations. Your saved presets appear in the filter dropdown for one-click access in future sessions.
Exporting Reports
Every report can be exported:
- Configure your desired filters and date range
- Click the Export button in the top-right corner
- Choose your format:
- PDF — Professionally formatted document with your organization's logo, suitable for sharing and printing
- CSV — Raw comma-separated data for analysis in Excel, Google Sheets, or other tools
- Excel (.xlsx) — Formatted spreadsheet with headers and proper data types
- Click Download
For large reports exceeding 10,000 records, the export runs in the background. You receive a notification with a download link when the file is ready.
Scheduling Automated Reports
Set up reports to generate and deliver automatically without manual effort:
- Open the report you want to schedule
- Click the Schedule icon (clock icon near the Export button)
- Configure the schedule:
- Frequency: Daily, Weekly (choose the day), or Monthly (choose the date)
- Time: When the report generates and sends
- Report Period: The data window — for example, "Previous Day" for daily reports or "Previous Week" for weekly summaries
- Recipients: One or more email addresses
- Format: PDF or CSV attachment
- Click Save Schedule
Managing Scheduled Reports
View and manage all active schedules under Analytics > Scheduled Reports. From here you can edit the schedule, recipients, or filters; pause a schedule temporarily; delete it entirely; or trigger an immediate run with Run Now.
Custom Reports (Enterprise)
Enterprise plan users can build custom reports:
- Go to Analytics > Custom Reports
- Click Create Report
- Choose your data source (visitors, check-ins, screenings, deliveries)
- Select the columns to include
- Add filters, grouping rules, and sort order
- Choose a visualization type (table, bar chart, line chart, pie chart)
- Name your report and click Save
Custom reports appear in your Analytics sidebar alongside the built-in reports and support the same export and scheduling features.
Tips for Getting the Most from Analytics
- Schedule a weekly summary delivered every Monday morning — start the week informed
- Use the Peak Hours report to optimize staffing and kiosk placement
- Monitor Average Check-In Duration — if it trends upward, simplify your check-in workflow by removing unnecessary steps
- Review the Watchlist report monthly to audit screening accuracy and adjust watchlists
- Compare locations using the location filter to identify best practices at your top-performing sites
- Export CSV data for advanced analysis when the built-in charts are insufficient
- Set up a Dashboard Digest scheduled report for stakeholders who want a daily summary without logging in
Frequently Asked Questions
How far back does the data go? KyberAccess retains all visitor data for the lifetime of your account. Reports can be generated for any historical period from your first check-in onward.
Can I share reports with people who do not have a KyberAccess account? Yes. Scheduled reports are delivered as email attachments in PDF or CSV format. Recipients do not need a KyberAccess login to view them.
Are reports updated in real time? The Analytics overview page updates in near-real-time within a few minutes. Generated reports reflect data as of the moment they are run.
Can I delete visitor data from reports for privacy compliance? Yes. See the Data Security and Privacy guide for data retention configuration and individual record deletion procedures.