KyberAccess sends a range of automated emails — pre-registration invites, confirmations with QR codes, host check-in alerts, visitor passes, and more. You can customize both the design (logo and colors, applied automatically) and the wording (subject and body of each template).
Where to edit email wording
- In the left sidebar, go to Settings → Notifications.
- Open the Templates tab.
- You'll see a list of available email templates, for example:
- Pre-Registration Invite
- Pre-Registration Confirmation (includes the visitor's QR code)
- Host Check-In Alert
- Visitor Pass
- Event Invitation
Editing a template
- Click the template you want to change.
- Edit the Subject line and the Body (rich text / HTML).
- Use the variables (click to insert) to personalize the message — for example:
{guestName}— the visitor's name{orgName}— your organization's name{hostName}— the host being visited{expectedDate}— the visit date{qrImage}— the visitor's QR code (Confirmation / Pass templates){actionUrl}— the relevant link (e.g. complete pre-registration)
- Use the live preview to see how the email will look.
- Click Save.
Your custom wording is used the next time that email is sent. If you don't customize a template, KyberAccess uses a sensible default.
Design and branding
The overall email design — your logo, brand colors, and layout — is applied automatically to every email based on your organization's branding.
- To update your logo and colors, go to Settings → Branding (or White-Label, on Enterprise plans).
Turning a template off
Each template has an enabled toggle. Turning it off stops that automated email from being sent, without affecting the others.
Troubleshooting
- My changes didn't apply. Make sure you clicked Save on the template. Changes apply to the next send, not to emails already sent.
- A variable shows as literal text (e.g. {guestName}). Confirm you inserted the variable from the list and that it's spelled exactly as shown, including the curly braces.